Inside, you’ll find proven guidance and expert tips on:
• Understanding how people think and communicate
• Finding the right words at the right time
• Predicting a customer’s behavior and influencing his thoughts
• Building customer rapport and understanding their motivations
• Persuading both the customer’s rational mind and his emotional subconscious side
About the Author:
Steve Martin is a successful speaker, consultant, and the creator of the Heavy Hitter Selling training program. Using the concepts of neuro-linguistic programming, he developed models that salespeople could use to generate successful relationships based upon the customer’s language, personality, and thought processes. Over the past 20 years, he has generated over a quarter of a billion dollars of high-technology sales while working for leading-edge Silicon Valley companies.
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